An automated confirmation email is sent to your registered email address once your order has been placed successfully.

If you have not received an order confirmation email from us, please check if the order payment went through successfully. If the order amount has been deducted from your selected payment method and you have still not received a confirmation email, kindly check your spam and promotions folder. In case you still cannot find it, reach out to us at
No. Account creation is optional although it is recommended to create an account for a faster checkout experience and access to exclusive discounts and offers.
To cancel or change your order, reach out to our team at with your order confirmation number (eg. #TML1234). Cancellations and changes are free of charge up until the point you receive a shipping confirmation from us, after which shipping cost will NOT be refunded and a re-shipment fee will be charged, if applicable. For more information, refer our return policy.
For answers to all your queries, reach out to us at or whatsapp us at +971 58 9849294.
Yes, all our shipping methods have tracking. Note that the quality of tracking may differ for some local carriers.
For Domestic Orders, to be eligible for free shipping, simply fill your cart to reach an order total of AED 100.

For International Orders, there is no free shipping currently.
In case you have provided an insufficient/wrong address, reach out to our team at with the correct/updated address ASAP.

Address correction/update is free of charge up until the point you receive a shipping confirmation from us, after which re-shipment charges will apply.
If something arrives damaged, send a photo of the damaged goods to, then we'll gladly send a replacement at no cost to you.
For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. But no worries! We'll cover the costs of shipping a replacement order for you.

We may ask for your help before doing that, like confirming with that the shipping address you provided was correct. You may also be required to get in touch with your local post office to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but you claim to not have received it, we won't take responsibility to reship that order. In that case, any replacements would have to be at your expense.

You can check out our return policy for up-to-date details about reshipments.
We offer both Cash on Delivery (COD) and Card Payment for domestic orders.

For International Orders, only card payments are allowed.

We use MyFatoorah as our payment gateway to process card payments. It is one of the most secured network that utilizes advanced fin-tech to process the payments.
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